A management system describes the set of procedures an organization needs to follow in order to meet its objectives. In some small organizations, there may not be an official system, just “our way of doing things”, that is mostly kept in the heads of the staff. But larger the organization, the more likely that procedures need to be recorded to ensure everyone is clear on who does what. This process of systemizing how things are done is known as a management system.
The management system standards provide a model to follow when setting up and operating a management system. Like all our standards, they are the result of international, expert consensus and therefore offer the benefit of global management experience and good practice.
These standards can be applied to any organisation, large or small, whatever the product or service and regardless of the sector of activity. The benefits of an effective management system include:
- more efficient use of resources
- improved risk management
- Increased customer satisfaction as services and products consistently deliver what they promise.